Privacy Policy.

Data collection

As part of providing a psychological service including assessments and psychological services, we will collect and record personal information about you. This is vital for the psychological assessment and treatment provided. We do not share this information with anyone, unless you ask us to, or we are required by legislation to do so. We do not use this information for any purpose, other than to provide psychological support to you.

Access to Information

All information is collected and stored securely, in accordance with the National Privacy Principles. In all cases, files are retained for a minimum of seven years, or longer for those under 18 at the time of treatment. Access to this information is granted upon request, with some exceptions based on the National Privacy Principles and the Privacy Act 1988.

Confidentiality and Privacy

All collected information remains confidential and secure, with the reasonable exceptions such as a legal requirement to share, an assessment of a risk of harm to yourself or others, when you have given consent to share, such as with a Weapons Licence Fit and Proper person assessment. You will be provided with a consent form at your initial session, and you can download a copy below, if required.

Workcover and Employee Assisted sessions

Some workplaces have generous funding for you to attend with a psychologist and they will fund the cost of your attendance.

CFC Psychologists are currently approved through the QPS Self Refer program and are Workcover approved providers.

Private Insurance

Some insurance policies may cover psychology. It's advised to check with your insurance provider for eligibility and rebate requirements.

Medicare Rebates

Medicare rebates are available for customers with a Mental Health Treatment Plan and or a valid referral from a treating Medical Practitioner. The rebate is currently limited to 10 sessions per year. Having a MHTP, sometimes known as a Mental Health Care Plan, does not meant your attendance is free. It just means you could be eligible for a rebate from Medicare, after you pay the session fee.

Cancellation Policy

Please provide at least 24 hours notice for cancellations or postponements. A fee of $110 may apply for no-shows, payable by the next visit. If you can't attend, please contact us.

Emergency

Please provide at least 24 hours notice for cancellations or postponements. A fee of $110 may apply for no-shows, payable by the next visit. If you can't attend, please contact us.